Privacy Policy

1. Introduction

MunshiJi ("we," "our," or "us") is a product of Presgraphics (MuneemJi). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our voice-powered CRM platform, including our web application, Android mobile application, and related services (collectively, the "Service"). We are committed to protecting your privacy and handling your data with the utmost care and transparency.

By accessing or using the Service, you agree to the terms of this Privacy Policy. If you do not agree with the practices described herein, please do not use the Service.

2. Information We Collect

2.1 Account Information

When you create an account, we collect your name, email address, phone number, organization name, and password. If you sign up via Google SSO, we receive your name, email, and profile picture from Google.

2.2 Call Data

With your explicit permission, we record phone calls made through or connected to our Service. This includes call audio recordings, call duration, timestamps, caller and recipient phone numbers, and call metadata. Our AI processes these recordings to generate transcriptions, extract business-relevant data (such as names, requirements, budgets, timelines, and follow-up actions), and provide analytical insights.

2.3 CRM Data

We collect and store contact information, deal details, notes, tags, and other business data that you manually enter or that our AI extracts from call recordings.

2.4 Device and Usage Information

We automatically collect device type, operating system version, app version, IP address, browser type, pages visited, features used, interaction patterns, and crash/error logs to improve our Service.

2.5 Payment Information

If you purchase a paid plan, payment processing is handled by third-party payment processors. We do not store your credit card numbers, bank account details, or UPI IDs on our servers. We only retain transaction IDs and billing history for invoice purposes.

3. How We Use Your Information

• To provide, maintain, and improve the Service, including AI-powered transcription, data extraction, and CRM functionality
• To process and complete transactions and send related information including billing confirmations
• To send you service-related communications, updates, security alerts, and support messages
• To train and improve our AI models for better transcription accuracy and data extraction — using aggregated, anonymized data only
• To detect, investigate, and prevent fraudulent transactions and other illegal activities
• To comply with legal obligations and respond to lawful requests from authorities
• To personalize your experience and provide tailored recommendations
• To generate aggregated, anonymized analytics about platform usage and performance

4. Call Recording & Consent

Important: Call recording laws in India require that at least one party to the conversation consents to the recording. By using our call recording feature, you confirm that you have the legal right to record the calls and have obtained necessary consent from the other parties where required by applicable law.

We strongly recommend informing all parties at the beginning of each call that the conversation is being recorded. MunshiJi provides tools to help ensure compliance. You are solely responsible for ensuring compliance with all applicable call recording laws and regulations in your jurisdiction.

5. Data Storage & Security

All data is stored in secure data centers located within India. We implement industry-standard security measures including:

• AES-256 encryption for data at rest
• TLS 1.3 encryption for data in transit
• Multi-factor authentication for team accounts
• Regular security audits and penetration testing
• Strict access controls with role-based permissions
• Automated backup and disaster recovery procedures
• Network security with firewalls, intrusion detection, and DDoS protection

6. Data Sharing & Disclosure

We do NOT sell, rent, or trade your personal information or call data to any third party. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in operating our Service (cloud hosting, payment processing, analytics), bound by strict confidentiality agreements
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with prior notice to affected users
• With Your Consent: When you explicitly authorize us to share specific information
• Team Access: Within your organization, team members with appropriate roles can access shared CRM data and call recordings as configured by your account administrator

7. Your Rights & Choices

Under Indian data protection laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act), you have the following rights:

• Access: Request a copy of all personal data we hold about you
• Correction: Request correction of inaccurate or incomplete personal data
• Deletion: Request deletion of your personal data, subject to legal retention requirements
• Data Portability: Export your CRM data and call recordings in standard formats
• Withdraw Consent: Withdraw previously given consent for data processing
• Grievance Redressal: File a complaint regarding your data processing with our Data Protection Officer

To exercise any of these rights, please contact our Data Protection Officer at [email protected].

8. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. Call recordings are retained based on your plan's storage limits and your configured retention policy. When you delete your account, we will delete all your personal data and call recordings within 30 days, except where retention is required by law or for legitimate business purposes (such as resolving disputes or enforcing our agreements).

9. Cookies & Tracking

Our web application uses essential cookies required for authentication and session management. We also use analytics cookies to understand how users interact with our platform. You can control cookie preferences through your browser settings. Our mobile application does not use cookies but may collect similar usage data as described in Section 2.4.

10. Children's Privacy

MunshiJi is designed for business use and is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and sending an email notification to your registered email address. The "Last updated" date at the top indicates when the policy was last revised.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: